At Trees for Life we are committed to protecting the privacy of our supporters as well as visitors to our website. This policy explains how we collect information, what we use it for and your rights to control our use of your information.
This policy applies in connection with our website, social media pages and all our printed and electronic communications.
If you no longer want to receive marketing communications from us or change how we contact you at any time, please email firstname.lastname@example.org, phone 01309 691292 (9am-5pm, Mon to Frid), or write to our registered office address below.
Reference in this policy to "we", "us" or "our" refers to Trees for Life. Trees for Life is a registered Scottish charity (number SC021303) and a company limited by guarantee, registered in Scotland (Company No. SC143304) at The Park, Findhorn Bay, Forres, Moray, IV36 3TH.
We collect information you provide to us, which includes data you give when placing an order, joining as a member or communicating with us in other ways. It can include:
If you choose not to disclose requested information, we may not be able to provide you with certain services.
If you purchase Trees for Life membership as a gift for someone or a Joint Life membership, your details and those of the recipients will be recorded along with your relationship to them.
If you work for us as a volunteer, contractor or member of staff then we may collect additional information about you (eg emergency contact details, medical conditions). This information is retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes. We take extra care to ensure sensitive personal data (such as health information) is protected.
We sometimes receive personal data about individuals, such as volunteers, from third parties, for example when we partner with another organisations to do tree planting.
You do not need to disclose any personal information to simply browse our site.
We process personal information for certain legitimate business purposes, which include the following:
We also use personal data for administrative purposes including:
In some cases we may also process data to:
We may carry out research and analysis on our supporters’ data to help us better understand them, improve the relevance and effectiveness of our marketing, and provide a better service to supporters. This may include using demographic or other information to identify common characteristics, interests and preferences.
We may also occasionally use publically available information about individuals, such as media reports or information on Companies House about business interests, to inform our communication. However we would much rather talk to you than Google you!
We may aggregate and anonymise personal data before we analyse it so that it can no longer be linked to an identifiable person.
When providing us with email information via our website, you will be given the option to opt-in to receive marketing communications from us. Where you agree, we may send you our regular ‘Tree News’ e-newsletter and other occasional emails about volunteering, events, appeals and fundraising. You can object or unsubscribe to receiving marketing emails from us at any time. Please let us know by calling us on 01309 691292 or emailing us at email@example.com.
We do not make marketing calls without consent.
You may receive other types of telephone calls from us which are administrative or in response to a request from you for information, such as regarding your membership, order or volunteer booking.
We will never sell or rent your personal information to other organisations. We will only disclose information when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:
We are based in the UK and we store our data within the European Union or with providers which have been confirmed as complying with data protection legal standards.
We aim to keep the information we hold about you accurate and up to date. You can check this by emailing us at firstname.lastname@example.org. If you find any inaccuracies we will delete or correct it promptly.
Any personal information you supply to us will not be retained for longer than necessary. If you ask us to stop sending you marketing emails we will stop storing your email for that purpose but we will keep a record of your preference on a ‘do not contact’ list as required by the Privacy of e-Communications Regulation.
We regularly review what information we hold and delete any that is no longer required.
You have legal rights for the control of your data, which includes:
If you are under 16, please ensure you obtain your parent/ guardian's permission before sending any personal information to any website or Trees for Life.
We will not knowingly accept online donations or orders for goods from persons under the age of 16.
You can contact us at any time to access, change or update the details we hold on you. You can obtain a copy of your record, known as a Subject Access Request free of charge. However, we may charge a fee of £10 if a Request is manifestly unfounded or excessive, particularly if it is repetitive.
We will of course ask you to confirm your identity. If you would like to access the personal data held on you by Trees for Life, please apply in writing to:
Data Protection Lead
Trees for Life
We must provide you the information without delay and at the latest within one month of receipt.
We may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.
Please email us at email@example.com if a link is not working.
When purchasing goods or services from any of the companies to which the Trees for Life site links, you are forming a contract with the company(s) concerned, not with Trees for Life.
While this policy covers our privacy practices and how we will use any information collected from our website and social media pages, it doesn't cover how providers of social media websites will use your information.
Please refer to the social media site's privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.
Please see our Terms and Conditions for Products and Services.
We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can't guarantee that loss, misuse or alteration of information won't occur, we will use industry standard methods to prevent this.
Whilst we do our best to try and protect the security of your information, we can't ensure or guarantee that loss, misuse or alteration of information won't occur whilst you are transferring information across the internet.
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These can be:
Site improvement cookies
Occasionally we will test new designs or site features on our website. We may do this by showing slightly different versions of our website to different people and then anonymously monitoring how our site visitors respond to these different versions. This will ultimately help us to provide you with a better website.
Anonymous visitor statistic cookies
Third party functions
Social networking site cookies
So you can easily "Share" or "Like" our content on social networking sites, we have sharing buttons on our site. The privacy implications on this will vary from site to site and will be dependent on the privacy settings you have chosen on these particular sites.
Turning cookies off
You can usually turn cookies off by adjusting the settings on your browser to stop it from accepting cookies. Please do be aware that, in doing so, you will likely affect the functionality of our website.
If you are dissatisfied with our use of your personal data, you can complain by email, FAO Data Protection Lead via firstname.lastname@example.org or by phone on 01309 691292 or in writing to Data Protection Lead, Trees for Life, The Park, Findhorn Bay, Forres, IV36 3TH. For all other complaints, please see our Complaints Handling Procedure.
If you are not happy with our response or consider that your data protection or privacy rights have been infringed, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk
Any changes or updates to this policy will be placed on this webpage. Your continued use of our website after changes are posted constitutes your acceptance of these Terms and Conditions.
By using our site of social media pages, you consent to our collection and use of information in accordance with this policy. If you don't agree to this policy, please don't use our site or social media pages.
If you have any questions/comments about privacy, please email us at email@example.com
Sign up to our mailing list to receive our monthly ‘Tree News’ e-newsletter and other occasional emails about volunteering, events, appeals and fundraising. It’s the perfect way to stay up to date with the latest news about the wild forest and it’s wonderful wildlife.