Privacy & Cookie Policy

At Trees for Life we are committed to protecting the privacy of our supporters as well as visitors to our website. This policy relates to how we collect information, what it is used for and what controls you have.

This policy applies in connection with our website, social media pages and all our printed and electronic communications.

Reference in this policy to "we", "us" or "our" refers to Trees for Life. Trees for Life is a company limited by guarantee, registered in Scotland (Company No. SC143304), with registered office at The Park, Findhorn Bay, Forres, Moray, IV36 3TH. Trees for Life is also a registered Scottish charity (charity number SCO21303). 

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

1. What information we will collect

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • date of birth
  • dietary/ medical information (where appropriate)
  • credit/debit card details

We will only collect this information in connection with specific activities, such as product purchases, volunteer bookings, newsletter requests, donations, membership requests, feedback, competition entries, information you provide in public forums on our site and applications.

This information is either needed to fulfil your request, or to provide you with a better, more personalised service. You do not need to disclose any personal information to browse our site, however, if you choose not to disclose requested information, we may not be able to provide you with certain services.

2. How your personal information is used

Any personal information you have given will be used for the purposes outlined at the time of collection, in accordance with the preferences you express. This may include:

  • Processing of membership
  • Fulfilment of orders for goods requested
  • Processing of donations
  • In-house research and statistical analysis
  • Communication about conservation, appeals, membership, volunteering, fundraising events, products, activities
  • To provide a personalised service to you when you visit our website

3. Consent

When providing us with personal information via our website, you will be given the option to opt-in to receive communications from us. Where you agree, we may send you information about our conservation, appeals, membership, products, fundraising and other activities. By providing personal data to us, you consent to its use as described in this Policy.

If at any stage you would like to alter your preferences or request that we stop communicating with you, please let us know by calling us on 01309 691292 or emailing us at

4. Telephone

At Trees for Life, we do not make marketing calls.

You may still receive other types of telephone calls from us, such as regarding your membership, order or volunteer booking. We do not outsource any of the telephone calling we carry out.

5. Who do we share information with?

We will never sell or rent your personal information to other organisations. We will only disclose information when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:

  • When we use other companies to provide services on our behalf, e.g. mailing or delivering orders, when using auditors/ advisors or processing credit cards payments
  • If we receive a complaint about any content you have posted or transmitted to or from our site, to enforce or apply our Terms and Conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of Trees for Life, our website or our visitors and for other lawful purposes
  • If we merge with another organisation to form a new entity, information may be transferred to the new entity

6. Storing your information

We aim to keep the information we hold about you accurate and up to date. You can check this by emailing us at If you find any inaccuracies we will delete or correct it promptly.

Information which you submit will be sent to and stored on computers in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Any personal information you supply to us will not be retained for longer than necessary.

7. Users under the age of 16

If you are under 16, please ensure you obtain your parent/ guardian's permission before sending any personal information to any website or Trees for Life.

We will not knowingly accept online donations or orders for goods from persons under the age of 16.

8. Access to your own information 

You can contact us at any time to change or update the details we hold on you. You can obtain a copy of your record, known as a Subject Access Request, but we reserve the right to charge a fee of £10 for any such request. We will of course ask you to confirm your identity. If you would like to access the personal data held on you by Trees for Life, please apply in writing to:

Data Protection Officer

Trees for Life

The Park

Findhorn Bay


IV36 3TH

9. Other websites

Our website and social media pages contain hyperlinks to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Please email us at if a link is not working.

When purchasing goods or services from any of the companies to which the Trees for Life site links, you are forming a contract with the company(s) concerned, not with Trees for Life.

10. Using our social media pages 

While this policy covers our privacy practices and how we will use any information collected from our website and social media pages, it doesn't cover how providers of social media websites will use your information.

Please refer to the social media site's privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.

11. Posting content on our website and social media pages

Please be aware that we do not moderate our website, so if you post comments or photographs about other people, it is not only your privacy you are affecting. Be careful about uploading any content that may show you or your friends in compromising situations and be aware that other users may abuse the content you have provided.

Please do not provide information about yourself or other people unless you're sure you or they are happy to have it made public. Please ensure you don't provide any identifying information about others without their consent, such as:

  • Names
  • Tagged photos
  • Location

Under no circumstances make public other peoples' address, email address or telephone number.

12. Security

We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can't guarantee that loss, misuse or alteration of information won't occur, we will use industry standard methods to prevent this.

Whilst we do our best to try and protect the security of your information, we can't ensure or guarantee that loss, misuse or alteration of information won't occur whilst you are transferring information across the internet.

13. Volunteering

If you register to become a volunteer, we will use your information to process your application, update you with the latest news about our work, for administration, for fundraising and to update you on the latest volunteering opportunities.

14. Cookies

As most websites do, ours uses cookies to help provide our visitors with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

We use cookies to help us to:

  • Remember the contents of your basket
  • Remember your settings during and between visits
  • Improve the speed/ security of our site
  • Allow you to share pages with social networking sites
  • Continuously improve our website for you
  • Make our marketing more efficient

Granting us permission to use cookies

If the settings on your browser are adjusted to accept cookies, when using this to access our site, we take this as your permission to use cookies when using our website. Should you wish to remove or not use cookies from our site, please see our instructions below.

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These can be:

  • A date in the future
  • When you close your browser (known as a Session Cookie)
  • A date in the past

Site improvement cookies

Occasionally we will test new designs or site features on our website. We may do this by showing slightly different versions of our website to different people and then anonymously monitoring how our site visitors respond to these different versions. This will ultimately help us to provide you with a better website.

Anonymous visitor statistic cookies

We use cookies to analyse visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spent on the site, what pages they looked at, etc. This helps us to continuously improve our website. With the use of Google Analytics, we are also able to find out, on an anonymous basis, from which search engine visitors reached our site and whether they have visited before. This helps us to continue to develop our service for you.

Third party functions

Our site includes functionality provided by third parties, for example embedded YouTube videos. These third party functions will also use cookies and disabling these cookies will likely break the functions offered by these third parties.

Social networking site cookies

So you can easily "Share" or "Like" our content on social networking sites, we have sharing buttons on our site. The privacy implications on this will vary from site to site and will be dependent on the privacy settings you have chosen on these particular sites.

Turning cookies off

You can usually turn cookies off by adjusting the settings on your browser to stop it from accepting cookies. Please do be aware that, in doing so, you will likely affect the functionality of our website.

15. Changes to Privacy and Cookie Policy

Any changes or updates to this policy will be placed on this webpage. Your continued use of our website after changes are posted constitutes your acceptance of these Terms and Conditions.

By using our site of social media pages, you consent to our collection and use of information in accordance with this policy. If you don't agree to this policy, please don't use our site or social media pages.

If you have any questions/comments about privacy, please email us at

This Privacy and Cookie Policy was last updated: September 2016

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