You can reach Trees for Life staff during office hours (9am–5pm, Monday to Friday)
+44 (0)1309 691292
Trees for Life, 566 East Whins, The Park, Findhorn Bay, Forres, IV36 3TH, Scotland, UK
Your feedback is really important to us and we take any complaints very seriously. If you are dissatisfied with any aspect of our work or the services we provide, we invite you to get in touch so that we are given the opportunity to resolve the issue but also to learn and improve.
We will always try to respond as quickly as possible and at the very least within 5 working days. If you would like to get in touch with feedback or a complaint you can contact our Customer Service team on 01309 691292, or by email at email@example.com. Alternatively you can write to us at the postal address above.
We have every confidence that we will be able to resolve any issues you might have, quickly and effectively. However, if for some reason you are not satisfied with the resolution offered, your case will be passed to a senior member of staff. If your complaint is about fundraising, you can contact the Fundraising Standards Board, the regulatory body for fundraising in the UK, of which Trees for Life is a member. Alternatively you can contact the Charities Commission or any other governing body.
Sign up to our mailing list to receive our monthly ‘Tree News’ e-newsletter and other occasional emails about volunteering, events, appeals and fundraising. It’s the perfect way to stay up to date with the latest news about the wild forest and it’s wonderful wildlife.