Policies

Group Privacy Notice

Last updated: March 2026

Trees for Life and the Rewilding Centre are committed to protecting your personal information and being transparent about how we use it.

This notice explains what personal data we collect, how we use it, when we share it, how long we keep it, and the rights you have under UK data protection law.

 

1. Who this notice covers

This is a group privacy notice for:

  • Trees for Life, a registered Scottish charity (SC021303) and company limited by guarantee registered in Scotland (SC143304); and
  • Trees for Life Enterprises Ltd a Scottish limited company (SC463269), which operates the Dundreggan Rewilding Centre.

In this notice, “we”, “us”, “our” and the “Trees for Life group” mean one or both of these organisations, depending on which part of the group you are dealing with.

Depending on your relationship with us:

  • Trees for Life will usually be the controller for charitable activities such as fundraising, donations, campaigns, supporter care, volunteering and related communications;
  • Trees for Life Enterprises / the Dundreggan Rewilding Centre will usually be the controller for commercial and visitor-facing activities such as retail, hospitality, accommodation, ticketing, bookings and customer service connected with the Rewilding Centre; and
  • in some cases, both organisations may work together, share data within the group, or jointly decide how personal data is used for a particular activity.

For questions about this notice or how we use your personal data, please contact:

Data Protection Lead
Trees for Life group
The Park
Findhorn Bay
Forres
Moray
IV36 3TH
Email: info@treesforlife.org.uk
Telephone: 01309 691 292

 

2. How the group works and shares data

Trees for Life and Trees for Life Enterprises are separate organisations within the same group.

We have an intra-group data sharing agreement which governs how personal data is shared within the group. This agreement covers matters such as:

  • when personal data may be shared between the organisations;
  • which organisation is responsible for which activity;
  • the lawful bases relied on;
  • marketing and suppression rules;
  • confidentiality, security and retention standards; and
  • how individuals can exercise their rights.

Depending on the activity, one organisation may act as the sole controller, the organisations may share personal data as separate controllers within the group, or they may act as joint controllers for a specific purpose where they jointly decide why and how the data is used.

If you would like more information about how responsibilities are allocated for a particular activity, please contact our Data Protection Lead.

 

3. When this notice applies

This notice applies to personal data we collect when you:

  • visit our website(s);
  • donate to us or support our work;
  • buy goods or services from us;
  • book tickets, accommodation, events, visits, courses or experiences;
  • sign up to receive updates or marketing from Trees for Life, the Rewilding Centre, or both;
  • contact us by email, post, phone, social media or online forms;
  • enter a business partnership with us
  • sign a contract with us
  • volunteer with us or take part in our activities, events or programmes; or
  • otherwise engage with Trees for Life or the Rewilding Centre in your personal capacity.

Different privacy notices may apply to employees, job applicants, major funders, contractors or other specific groups where we provide a more tailored notice.

 

4. The personal data we collect

The personal data we collect depends on how you interact with us. It may include:

  • your name;
  • postal address;
  • email address;
  • telephone number;
  • date of birth or age range where relevant;
  • donation history and Gift Aid status;
  • purchase, booking, accommodation, ticketing and payment information;
  • records of your communications with us;
  • your communication and marketing preferences;
  • information about how you use our website;
  • details about your volunteering, event attendance, visits, transactions or other support for our work; and
  • publicly available information where it is relevant to our relationship with you, for example professional roles, business interests or public biographical information.

Where relevant for volunteering, events, accessibility, safeguarding, insurance or health and safety purposes, we may also collect limited special category data, such as dietary requirements, accessibility requirements or health information you choose to provide.

We collect emergency contact details so that we can contact someone on your behalf in the event of an accident, illness, or other emergency while you are participating in our activities.

If you make a payment through our website, your card details are processed securely by our payment provider. We do not store your full payment card details.

You do not have to give us personal data simply to browse our website, although our website uses cookies and similar technologies as explained in our Cookie Notice.

 

5. Personal data we receive from other sources

We may sometimes receive personal data about you from third parties, for example:

  • from payment processors or fundraising platforms;
  • from retail, booking, accommodation, fulfilment or event-management providers;
  • from partner organisations where we are working jointly on a project or activity and it is appropriate to share participant information;
  • from public sources such as Companies House, charity registers, company websites, LinkedIn profiles or published media reports; and
  • from a person making a donation, dedication, purchase or booking on your behalf.

Where we receive personal data from another source, we will handle it in line with this notice and any other information provided at the time.

 

6. How we use your personal data

We use personal data for the following purposes:

 

6.1 Donations, orders, bookings and service delivery

We use your personal data to:

  • process donations;
  • administer Gift Aid where applicable;
  • process and fulfil shop orders;
  • manage tickets, accommodation, events, visits, volunteering, courses, programmes and customer bookings;
  • to contact someone on your behalf in the event of an accident, illness, or other emergency while you are participating in our activities.
  • send certificates, acknowledgements or other supporter materials; and
  • provide customer service and respond to queries.

Lawful basis: contract, legitimate interests, vital interests, legal obligation, and consent where required.

 

6.2 Administration and relationship management

We use personal data to:

  • maintain accurate supporter, customer, visitor, volunteer and contact records;
  • keep a record of your communication preferences;
  • respond to enquiries, complaints and feedback;
  • manage group operations, governance and reporting; and
  • keep records needed for finance, audit, insurance, safeguarding, fraud prevention or legal purposes.

Lawful basis: legitimate interests, contract, legal obligation, and vital interests where necessary.

 

6.3 Fundraising, communications and marketing

We use personal data to:

  • send you updates, appeals, newsletters and other communications about Trees for Life, the Rewilding Centre, or both;
  • personalise our communications where appropriate;
  • understand which campaigns, promotions or communications are effective; and
  • maintain suppression lists so we honour requests not to be contacted.

For postal marketing, we usually rely on our legitimate interests in promoting our charitable purposes, services, activities and commercial offerings, unless the law requires otherwise.

For email, text and other electronic marketing, we will rely on the basis of consent.

Where relevant, our forms and sign-up points should make clear whether you are signing up to hear from Trees for Life, the Rewilding Centre, or both.
You can opt out of marketing at any time. See section 11 below.

 

6.4 Direct-marketing profiling, segmentation and audience matching

We may analyse, segment and profile your personal data for direct marketing purposes so we can decide:

  • what communications, appeals, offers, event invitations, products or services may be most relevant to you;
  • whether to contact you about Trees for Life, the Rewilding Centre, or both;
  • when and how often to communicate with you; and
  • which audiences may be most relevant for our advertising and campaign activity.

This may include using information we already hold, and in some cases publicly available information, to:
group people into audience segments;

  • assess likely interests or engagement levels;
  • tailor fundraising appeals, visitor communications, retail promotions or campaign messaging;
  • measure likely response to a communication or campaign;
  • create customer or supporter lists for matching with social media or advertising platforms in order to create custom audiences and, where lawful, lookalike, similar or equivalent audiences; and
  • coordinate direct-marketing activity across the Trees for Life group where this is covered by this notice, your preferences and our intra-group data sharing arrangements.

This is a form of direct-marketing profiling.

We do not use solely automated decision-making to make decisions about you that produce legal effects or similarly significant effects.

Lawful basis: legitimate interests and consent where required by law.

You have the right to object at any time to the use of your personal data for direct marketing, including profiling related to direct marketing. If you object, we will stop using your personal data for those purposes.

 

6.5 Website operation and improvement

We use personal data collected through our website to:

  • keep the site secure;
  • troubleshoot performance and technical issues;
  • understand how visitors use the site;
  • improve user experience and content; and
  • measure the effectiveness of our website and campaigns.

Lawful basis: legitimate interests and consent where cookies or similar technologies require it.

 

6.6 Legal and regulatory purposes

We may use personal data where necessary to:

  • comply with legal, regulatory, accounting or tax obligations;
  • prevent fraud or misuse of our services;
  • establish, exercise or defend legal claims; or
  • protect the rights, property or safety of the Trees for Life group, our staff, volunteers, supporters, visitors, customers or others.

Lawful basis: legal obligation, legitimate interests and vital interests where necessary.

 

7. Special category data

Some of the information we may collect, such as health, accessibility or dietary information, is classed as special category data.

We will only collect and use this information where it is genuinely necessary, for example to:

  • support your participation in volunteering, events, visits or activities;
  • make reasonable adjustments;
  • protect health and safety;
  • meet safeguarding responsibilities; or
  • manage insurance or legal issues.

When we process special category data, we will identify both:

  • a lawful basis under Article 6 of the UK GDPR; and
  • an additional condition for processing under Article 9 of the UK GDPR and, where required, Schedule 1 of the Data Protection Act 2018.

 

8. Who we share your personal data with

We do not sell or rent your personal data to other organisations.

 

8.1 Sharing within the Trees for Life group

We may share personal data between Trees for Life and Trees for Life Enterprises / the Rewilding Centre where this is necessary and lawful, including for:
administering your relationship with us across the group;

  • managing bookings, services, supporter care or customer service;
  • keeping accurate records and preferences;
  • coordinating marketing, suppression and profiling activities;
  • internal reporting, finance, governance, audit and business administration;
  • safeguarding, fraud prevention, legal compliance and risk management; and
  • providing a joined-up experience where both organisations are involved.

Such sharing is governed by our intra-group data sharing agreement.

 

8.2 Sharing outside the group

We may share your personal data with trusted third parties where necessary, including:
payment processors;

  • website, CRM, e-commerce, mailing, booking, hospitality, fulfilment and IT service providers;
  • professional advisers such as auditors, legal advisers, insurers or other consultants;
  • event, travel, volunteering, accommodation or programme delivery partners where sharing is necessary;
  • social media and advertising platforms where we use audience matching or related marketing tools lawfully;
  • regulators, law enforcement agencies, courts or other authorities where we are required to do so; and
  • a successor organisation, if either organisation merges, restructures or transfers part of its activities or assets.

We require service providers acting on our behalf to handle personal data securely and only in accordance with our instructions.

 

9. International transfers

We are based in the UK. Some of our suppliers may process personal data outside the UK.

Where personal data is transferred outside the UK, we will only do so where appropriate safeguards are in place, for example:

  • the country has been recognised as providing adequate protection;
  • the transfer is covered by approved contractual safeguards; or
  • another lawful transfer mechanism applies.

If you would like more information about international transfers, please contact us.

 

10. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, safeguarding, tax, insurance and reporting requirements.

Retention periods vary depending on the type of relationship and the records involved. For example, we may keep:

  • donation, Gift Aid, finance, order and booking records for the period required by tax and accounting rules;
  • volunteer, event, accommodation, customer and programme records for as long as needed for administration, safeguarding, insurance and legal purposes;
  • correspondence and complaint records for as long as needed to resolve the matter and keep an audit trail; and
  • suppression records for as long as necessary to ensure we respect your communication preferences and objections.

We regularly review the data we hold and securely delete or anonymise information when it is no longer needed in accordance with our internal data retention policy.

 

11. Marketing and your choices

You can change your communication preferences or opt out of marketing at any time.

To do this, please:

  • use the unsubscribe link in any marketing email;
  • email info@treesforlife.org.uk;
  • call 01309 691 292; or
  • write to us at the address above.

Please note that if you ask us not to send you marketing, we may still contact you about:

  • a donation, order, booking or other transaction;
  • an administrative or service-related matter;
  • Gift Aid or legal/compliance issues; or
  • a preference request you have made.

You also have the right to object at any time to the use of your personal data for direct marketing, including profiling related to direct marketing.

If you object, we will stop using your personal data for that purpose. We may keep a suppression record so we can respect your request.

 

12. Your rights

Under UK data protection law, you may have the right to:

  • be informed about how we use your personal data;
  • ask for access to the personal data we hold about you;
  • ask us to correct inaccurate or incomplete data;
  • ask us to erase your personal data in certain circumstances;
  • ask us to restrict how we use your personal data in certain circumstances;
  • object to our use of your personal data, including for direct marketing;
  • ask to receive your personal data in a portable format in certain circumstances; and
  • withdraw consent where we rely on consent.

If you want to exercise any of these rights, please contact us using the details in section 1.

We may need to ask for information to confirm your identity before responding.

We will usually respond within one month. In some cases, we may extend that period where the request is complex or numerous, in which case we will let you know.

You will not usually have to pay a fee for making a request. However, we may charge a reasonable administrative fee where the law allows us to do so, for example if a request is manifestly unfounded or excessive, or if you ask for further copies of the same information.

 

13. Children

Our website and services are not generally directed at children.

If you are under 16, please ask a parent or guardian before sending us personal data online.

We do not knowingly accept online orders or online donations from children under 16.

Where children take part in our activities, visits or programmes, we may collect and use limited personal data where necessary and appropriate, including through a parent, guardian, school or other responsible organisation.

 

14. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

No website, internet transmission or storage system can ever be guaranteed to be completely secure. However, we take security seriously and work to protect the personal data we hold.

 

15. Third-party websites and social media

Our website and communications may contain links to third-party websites, platforms or services.

This privacy notice does not apply to those third parties. If you follow a link to another website or interact with us through a social media platform, please read the privacy information provided by that service.

If you purchase goods or services from another organisation after following a link from our website, your contract will usually be with that organisation, not with us.

 

16. Complaints and contact details

If you have any questions or concerns about how we use your personal data, please contact us first using the details in section 1.
You also have the right to complain to the Information Commissioner’s Office if you believe your personal data has been handled unlawfully.

 

17. Changes to this notice

We may update this notice from time to time.
When we make material changes, we will publish the updated version on our website and update the “last updated” date above.

Group Terms and Conditions

Last updated: March 2026

Please read these Terms and Conditions carefully before using our website, placing an order, making a donation, purchasing a Donation Pack or booking an event, visit or programme through our website.

By using our website, you agree to these Terms. If you do not agree to them, please do not use our website.

If you place an order, make a donation or book with us, these Terms form part of the contract between you and Trees for Life, together with any specific terms shown at checkout or provided for the relevant event, programme or product.

 

1. Who we are

Trees for Life is a company limited by guarantee, registered in Scotland under company number SC143304, and a registered Scottish charity under charity number SC021303.
Registered office: The Park, Findhorn Bay, Forres, Moray, IV36 3TH.

In these Terms, “Trees for Life”, “we”, “us” and “our” mean Trees for Life.

 

2. Changes to these Terms

We may update these Terms from time to time.

Any updated version will be posted on our website and will apply from the date shown at the top of the page.

Any order, donation or booking already accepted by us before new Terms are published will continue to be governed by the version in force at the time of acceptance.

 

3. Using our website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

You must not misuse our website by knowingly introducing viruses, malicious code or other harmful material, attempting unauthorised access, or interfering with the site, server, systems or networks connected to it.

We may suspend or withdraw access to all or part of the website where necessary for operational, security, legal or other legitimate reasons.

 

4. Registration and accounts

You do not need to register for an account simply to browse most areas of our website.

If you create or use an account or online facility on our website, you are responsible for ensuring that the information you provide is accurate and kept up to date, and for keeping any login details secure.

 

5. Privacy and cookies

Our use of personal data is explained in our Privacy Notice and Cookie Notice, which form part of these Terms where relevant.

 

6. User content and acceptable use

If you post, upload, submit or send any content to us through the website, including comments, dedications, Grove content, images, suggestions or other material, you must ensure that it:

  • is accurate where it states facts;
  • is not unlawful, defamatory, abusive, hateful, threatening, obscene, discriminatory or misleading;
  • does not infringe anyone else’s intellectual property, privacy or other rights;
  • does not contain viruses or other harmful code; and
  • does not impersonate another person or falsely suggest affiliation with any person or organisation.

If you submit content to us, you grant Trees for Life a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and share that content for the purpose for which it was submitted and for related promotional, administrative and archival purposes.

You confirm that you have the right to provide the content and to grant this licence.

We may remove, edit, refuse to publish or disable access to any content at our discretion.

 

7. Intellectual property

All copyright, trade marks, database rights and other intellectual property rights in our website and its content are owned by or licensed to Trees for Life unless otherwise stated.

You may view, download and print extracts from the website for your own personal, non-commercial use, private study or teaching, provided that:

  • the material is not altered in a misleading way;
  • any copyright or source notices are kept with it; and
  • the material is not used in a way that damages our reputation or suggests endorsement where none exists.

You must not reproduce, adapt, distribute, publish, commercially exploit or otherwise use website content beyond the permissions above without our prior written consent.

 

8. Advertising and third-party promotions

Where advertising, sponsorship, embedded content or third-party promotional material appears on our website, this does not mean that Trees for Life endorses the goods, services or organisations concerned unless we clearly say so.

We are not responsible for third-party advertising or promotional content.

 

9. Website content and disclaimers

We try to ensure that information on our website is accurate and up to date, but the website is provided for general information only.

Except where expressly stated, nothing on the website is intended to amount to professional, legal, financial or other specialist advice.

We do not guarantee that the website will always be available, secure or free from errors, bugs or viruses.

 

10. Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot be excluded or limited under applicable law.

Subject to the paragraph above, we will not be liable for any loss or damage that is not foreseeable, or for business losses, or for losses that arise from your misuse of the website or from events outside our reasonable control.

 

11. Links to and from our website

Our website may contain links to third-party websites or services. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability or terms.

If you link to our website, you must do so fairly and lawfully and must not:

  • suggest any form of endorsement where none exists;
  • use our logos or branding without permission; or
  • link from a website containing unlawful or inappropriate material.

We may withdraw permission to link to our website at any time.

 

12. General

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in force.

If we do not enforce a right straight away, that does not mean we waive that right.

We will not be responsible for delay or failure to perform any obligation caused by events beyond our reasonable control.

 

13. Governing law and jurisdiction

These Terms are governed by Scots law.

The Scottish courts will have jurisdiction over any dispute arising out of or in connection with these Terms or your use of our website, except where consumer law gives you the right to bring proceedings in another part of the UK where you live.

These Terms are provided in English.

 

14. Orders, donations, Donation Packs and bookings

This section applies when you place an order through our website, make a donation, request a Donation Pack, or book an event, visit, programme or Rewilding Week through our website.

A Donation Pack is a donation to Trees for Life for which we may send a certificate, e-certificate or other acknowledgement as a thank you. It is not the purchase of a tree, squirrel or other physical asset unless we expressly say otherwise.

Examples may include:

  • tree certificates;
  • Groves;
  • Sponsor packs;
  • virtual gifts; and
  • other acknowledgement-based donations listed on our website.

All orders and bookings are subject to availability and acceptance.

When you submit an order, donation request or booking, you are making an offer. Your order or booking is only accepted when we send you a dispatch confirmation, booking confirmation or other written acceptance.

An automated acknowledgement email does not itself mean that we have accepted your order or booking.

We may decline an order, donation-related request or booking, for example where:

  • an item or place is unavailable;
  • a price or description is incorrect;
  • delivery cannot reasonably be arranged;
  • we need further information and do not receive it; or
  • we reasonably believe acceptance would be inappropriate, unlawful or contrary to these Terms.

 

15. Prices and payment

Prices shown on our website are in pounds sterling and include VAT where applicable, unless stated otherwise.

We try to ensure that prices and descriptions are accurate. If we discover an obvious pricing or description error before accepting your order, we will contact you and give you the option to continue at the correct price or cancel.

We accept the payment methods shown at checkout.

Payment is usually taken when your order, donation or booking is processed.

Payments made through our website are processed securely by our payment providers. We do not store your full payment card details.

 

16. Delivery

Where delivery charges apply, these will be shown before you complete your order.

We aim to dispatch physical products and Donation Packs within the timescales stated on our website, but all delivery dates are estimates unless we specifically agree otherwise.

Additional delivery charges may apply for overseas, bulky or unusual deliveries. If so, we will tell you before dispatch.

If we are unable to deliver to the address provided for reasons outside our control, we may contact you to rearrange delivery, recover additional delivery costs where appropriate, or cancel and refund the order.

Risk in physical goods passes to you on delivery. Ownership passes once we have received payment in full.

 

17. Your right to cancel physical goods orders

If you are a consumer buying physical goods online, by phone or by post, you have the legal right to cancel your order within 14 days after the day you receive the goods, without giving any reason.

To return your order, please contact us by email at info@treesforlife.org.uk or by telephone on 01309 691292 and tell us clearly that you wish to cancel.

After telling us you wish to cancel, you must return the goods to us within 14 days, or within any longer period we tell you applies.

This cancellation right does not apply to:

  • goods made to your specification or clearly personalised;
  • sealed goods not suitable for return for health protection or hygiene reasons if unsealed after delivery;
  • digital content once supply has begun with your acknowledgement that cancellation rights are lost; or
  • any other items excluded by law.

This section applies to goods. Donations are dealt with in section 20.

 

18. Returns and refunds for cancelled goods orders

If you cancel a physical goods order in line with section 17, we will refund:

  • the price you paid for the goods; and
  • the cost of our standard outbound delivery method.

If you chose a more expensive delivery option than our standard delivery, we only have to refund the standard delivery cost.

We may reduce the refund for any loss in value caused by handling the goods more than necessary to establish their nature, characteristics and functioning.

Unless the goods are faulty or we made an error, you are responsible for the direct cost of returning cancelled goods.

We will make the refund using the same payment method you used for the original transaction, unless we agree otherwise.

We will make any refund due within 14 days after:

  • we receive the returned goods; or
  • you provide evidence that you have sent them back,

whichever is earlier, unless the law allows otherwise.

 

19. Faulty, damaged or incorrect goods

If goods are faulty, damaged, not as described or sent in error, please contact us as soon as possible.

Your legal rights under consumer law are not affected by these Terms.

If you are entitled to a refund, repair or replacement because goods are faulty, damaged or incorrect, we will explain the return process and refund reasonable return postage costs where appropriate.

 

20. Donations and Donation Packs

Donations support Trees for Life’s charitable work. Unless we expressly state otherwise, a Donation Pack is a donation with an acknowledgement or thank-you item and is not the purchase of a specific tree, animal, plot or other asset.

Because donations are voluntary gifts to support our charitable purposes, they are not usually refundable. However, if you believe a donation was made in error or there is another exceptional issue, please contact us promptly and we will review the matter fairly.

If a product or service is supplied as part of a purchase rather than a pure donation, the relevant consumer rights in sections 17 to 19 will apply to that product or service.

Certificates and e-certificates will usually be produced using the wording you provide. Please check your wording carefully before submitting an order. If you notice an error, contact us as soon as possible.

 

21. Groves and user-generated dedications

When you create a Grove, make a Grove donation or submit dedication content, you are responsible for ensuring that the content complies with section 6.

We may review Grove content before publication and may refuse to publish or may remove content that breaches these Terms or is otherwise inappropriate.

Images and other content uploaded to a Grove may be publicly visible and may be indexed by search engines. Please only upload material you are happy to make public.

If a Grove remains inactive for an extended period, we may remove or archive it after giving reasonable notice where practical.

We do not generally send out certificates with Groves or Grove donations. If you would like a certificate to go with your Grove or Grove donation please contact us on 01309 691292 or at info@treesforlife.org.uk. An additional charge may be applicable, entirely at our discretion, for sending out a certificate.

Images uploaded to a Grove are public and may be found through search engines. Please keep this in mind when adding images to your Grove if you wish for them to remain private.

The use of Trees for Life images and logos is reserved for Business Partners and other approved parties. Any use of Trees for Life images, logos, or content on external websites or in literature without prior permission is prohibited. We reserve the right to request that such material be removed, or to remove the Grove page where necessary.

Setting up a Grove with Trees for Life does not constitute an official partnership or collaboration and should not be described as such.

We are unable to provide media support to Grove owners. Business Grove pages should not issue press releases referencing Trees for Life without prior consent. Businesses seeking a formal partnership with Trees for Life, including access to media support, can find information about our Business Partnership opportunities here.

 

22. Events, visits, programmes and Rewilding Weeks

Where you book an event, visit, programme or Rewilding Week through our website, additional booking information or event-specific terms may apply and will be shown at the point of booking.

Unless separate booking terms say otherwise:

  • bookings are subject to availability;
  • we may need to cancel, postpone or change arrangements where this is reasonably necessary;
  • if we cancel an event or cannot provide it as booked, we will explain your available options, which may include transfer, rescheduling, credit or refund; and
  • you are responsible for ensuring any participant information you provide is accurate.

We have separate cancellation policy for events or Rewilding Weeks, this can be downloaded here and when booking your space.

 

23. Complaints and customer service

If you have any questions, concerns or complaints, please contact us at info@treesforlife.org.uk or on 01309 691292.

If you want to make a formal complaint, please see our Complaints Handling Procedure.

Nothing in these Terms affects your statutory rights.

If we cannot resolve a consumer complaint internally, we will tell you whether we are willing to use an alternative dispute resolution provider. Information about consumer rights is available from Citizens Advice.

Net Zero Policy

Trees for Life’s mission is to rewild the Scottish Highlands – for nature, climate, and people.

Alongside restoring nature at scale, Scotland needs urgently to transition to net zero. We recognise that decarbonising requires major infrastructure, such as windfarms and hydro-schemes.

However, we believe net zero infrastructure must be done well, and avoid irreversible harm to habitats and wildlife. Society needs to take a joined-up approach to addressing the interconnected nature and climate emergencies.

Our policy on Scotland’s Net Zero Infrastructure can be read here. This policy applies when: net zero infrastructure is proposed on land we own or manage; we are approached to receive funds or collaborate on nature restoration linked to net zero projects; relevant funding sources are established by net-zero infrastructure developers.

The policy outlines the due diligence and ethical criteria we apply when assessing any such proposal or relationship.

Crucially, and because the Scottish Highlands are a focus for net zero infrastructure:

  • We assess all net zero infrastructure-related proposals on a case-by-case basis – weighing the urgency for climate action and decarbonisation with positive and negative impacts on biodiversity, and alongside social and economic considerations.
  • We do not approach developers with proposals to site net zero infrastructure on our land. Over the years, however, we have received many such unsolicited proposals. We respond on a case-by-case basis; to date all such proposals have been turned down.
  • We continue to receive general proposals for limited infrastructure projects at Dundreggan. In these cases, we request more information so we can make an initial assessment, including evaluating impacts on our land and local communities. If our assessments conclude that significant, irreparable damage to irreplaceable habitats is unavoidable, we will decline involvement if possible. As yet, no such current proposals have been agreed.
  • We are also participating in a consultation for new transmission lines that may be routed across a limited part of Dundreggan. We do not have the option to refuse this infrastructure, because these transmission lines are part of approved national infrastructure to connect a neighbouring windfarm to the national grid. Our aim here is to influence Scottish & Southern Electricity Networks to select a route that minimises the impact on nature.

Approved by the Board of Trees for Life in December 2025.

Ethical Fundraising Policy

 

1. Purpose and use

This policy outlines our ethical fundraising position and provides guidance to assist decision making where there is doubt or conflict.

This policy is endorsed by the senior management team and the Board of Trustees.

 

2. Governing principles of our ethical policy

Trees for Life seeks to generate income and donations in-kind from diversified sources to ensure we maintain a sustainable organisation. This includes but is not limited to funding from individuals, businesses and grant giving bodies.

We accept funds to benefit to our work to rewild the Scottish Highlands. However,  we reserve the right to carefully consider and potentially reject donations from sources that might compromise our reputation, independence, credibility and/or mission.

Whenever our ethical policy is applied, the following principles will act as a framework:

  • A pragmatic approach
  • Balance
  • Honesty and transparency

 

3. Ethical guidelines for support

We are committed to treating our donors and partners with respect and openness, acting with honesty and integrity in all our fundraising activities. We raise funds in accordance with our fundraising policy, principles and associated procedures, and within the UK GDPR framework and relevant UK laws and regulation.

We treat people equally and fairly and follow the Fundraising Regulator’s Code of Fundraising Practice whenever we engage with supporters.

When supporting the work of Trees for Life, we ask that our partners:

  • Support our aims to restore the Caledonian forest through rewilding
  • Be committed as an entity to reducing the environmental impact of their operations
  • In addition to the above, have a clear and implemented emission reduction policy when buying carbon units through our accredited offsetting scheme

We will not accept donations or contributions made by donors whose activities appear to be in direct conflict with our work. These activities could include but are not limited to:

  • Working directly in fossil fuel extraction
  • Working in the tobacco industry
  • Cause excessive climate change impacts
  • Direct or indirect involvement with Modern Slavery
  • A poor Human Rights record
  • Trade that could result in tree disease impacts, loss of biodiversity or poor wildlife management

 

4. Due Diligence

In order to assess the potential risks of an association with an organisation, we will undertake due diligence so that we are confident we know with whom we are doing business.

Due diligence will be undertaken by our fundraising team and final decisions will be made by the fundraising team, with input and final decisions from our CEO and Board when and where this is required.

Any data recorded in due diligence checks will be kept in accordance with UK GDPR.

 

5. General

No form of support or partnership between Trees for Life and a corporate partner signifies an endorsement of that company’s products or services.

Any public communications relating to the relationship will be subject to approval by Trees for Life.

We reserve the right to terminate any partnership for reasons including but not limited to –  actual or potential reputational damage, breach of an agreement, legal non-compliance, misuse of our logo or name.

 

Approved by the Board of Trees for Life in August 2022.

Our full policy is available on request.

 

Trees for Life Cookie Notice

Last updated: March 2026

This Cookie Notice explains how Trees for Life uses cookies and similar technologies on our website.

 

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They help websites work, remember your preferences, understand how people use the site, and support security and performance.

Similar technologies may include pixels, tags, scripts, local storage and software development kits.

 

2. How we use cookies

We use cookies and similar technologies to:

  • make our website work properly;
  • remember your preferences;
  • keep the site secure;
  • understand how visitors use the site;
  • improve performance and content; and
  • measure the effectiveness of our communications and campaigns.

 

3. Types of cookies we use

Strictly necessary cookies

These cookies are essential for the website to function. They may be used for things like page navigation, security, shopping basket functionality, fraud prevention and consent management.

These cookies do not require consent where they are genuinely necessary.

Analytics cookies

These cookies help us understand how visitors use our website, such as which pages are visited and how users move around the site.

We will only use analytics cookies where required after you have given consent.

Functionality cookies

These cookies remember choices you make, such as language or display settings, and can improve your experience of the site.

We will ask for consent where these cookies are not strictly necessary.

Advertising and social media cookies

These cookies may be used by social media platforms, embedded content providers or advertising services to track interactions, personalise content or measure campaign performance.

We will only use these cookies where required after you have given consent.

 

4. Your choices

When you first visit our website, you will be given the option to accept, reject or manage non-essential cookies.

You can withdraw or change your cookie choices at any time by using the Cookie Settings link on our website.

Most web browsers also allow you to control cookies through browser settings. Blocking some cookies may affect how the website works.

 

5. Information about the cookies in use

We use CookieYes to manage cookie consent and to provide users with up-to-date information about the cookies and similar technologies in use on our website.

Because this information is managed dynamically through CookieYes, we do not reproduce a static cookie inventory in this notice.

Instead, users can view the cookies currently in use, their categories, providers, purposes and durations at any time through the Cookie Settings / CookieYes preference centre available on the website.

 

6. Contact us

If you have questions about our use of cookies or similar technologies, please contact:

Data Protection Lead
Trees for Life
The Park
Findhorn Bay
Forres
Moray
IV36 3TH
Email: info@treesforlife.org.uk
Telephone: 01309 691292